SHIPPING INFORMATION

NO. Currently, we are only delivering in Dhaka City (Metropolitan areas), Savar, Nabinagar, Ashulia and Dhamrai.

Our regular STANDARD home delivery charge is BDT 70 in Dhaka city and nearby areas. And, our EXPRESS NEXT DAY home delivery charge is BDT 90 in Dhaka city and nearby areas.

Standard Home Delivery: 2 to 3 business days

Express Home Delivery: Next day or 24 hours

Due to COVID-19 pandemic regular delivery service is unavailable. Now, it may take up to 7 days from the order date to get the delivery.

There are basically three steps after you place any order in our website.

  1. Order Confirmation: Soon after placing order, you will receive an order confirmation SMS to your phone number and an invoice to your email.
  2. Delivery Notification: You will receive a notification SMS on the day of delivery.
  3. Delivery Completion: Once the delivery is made successfully, you will receive successful delivery status SMS.

 

Yes. You will receive both electronic and hard copy of invoice.

Yes. You can track your order from the ORDER TRACKING section in the footer menu.

Normally, on the day of delivery, our delivery team calls you and confirms you the time of delivery. If you don’t pick up phone or for any other reason we can’t confirm the exact time and miss you, we will take second delivery attempt 2 days after the first delivery attempt.

PAYMENT INFORMATION

Senorarita basically has four secured payment options through which customers can make their payment. These are –

  1. Debit/ Credit Card ( American Express, Master Card, Visa Card)
  2. Internet Banking
  3. Mobile Banking (Bkash, Rocket, Mcash)
  4. Cash on Delivery

 

PRODUCT QUERIES

Senorarita mostly sources products from UK. In some cases, it also sources from USA and Malaysia. In future, it has plan to source products from Korea and Japan.

YES. Currently, Senorarita only sells foreign brands imported from overseas.

We are very careful about selecting our products. You can see that our product line is not too much; because, we are more serious about quality over quantity. All the products sold here are 100% genuine, collected directly from manufacturer or authorized distributors in UK.

RETURN & REFUND

YES, if it matches all the conditions mentioned in our RETURN POLICIES.

To return the products, please use the same Senorarita delivery box or at least anything equal with invoice and mail to our warehouse address:

House:10/9, Bank Town

Savar, Dhaka -1347

Phone: 01714024962 

As soon as we receive the returned product, we automatically start processing your refund. But, you can always ask for updates by calling our hotline (+88 01714 024962) or you can also message to our Facebook page.